Retainuser ("Retainuser", “we,'' “our”, or “us”) is committed to protecting the privacy of individuals who visit our website (“Visitors”), subscribe to our services (“Customers”), or register our events (“Present”). This Privacy Policy carries out the collection, use, and disclosure of personal information received through our Services (as defined in the Terms of Service).

This Privacy Policy encloses the data shared with us through any of our websites including but not limited to, Retainuser.com, Retainuser.com/blog (“Retainuser Websites” or “Our Websites”) or our online, offline or mobile applications (“Retainuser Services” or “Our Services”).

By using any of our services, you are familiar with our collection, use and disclosure practices, and other activities described in this Privacy Policy. Before using any of our services we encourage you to read this Policy. Your use of our services indicates that you agree to all the terms of this Policy. If you disagree with any part of this Policy, do not use any of our services.

1. Who we are

Retainuser, which creates web-based CRM software that helps your business to build stronger and more profitable customer relationships.

2. What information we collect about you

We collect the following information directly from you or through the service.

Usage Information

As you cruise our websites, Retainuser may collect information through the use of commonly-used information-gathering tools such as cookies and Web beacons. With it, we collect:

Browser information (type and language)

IP address

Open / Click-through tracking URL: In some of our email communications, we use a “click-through tracking URL” which, when clicked, sends you to a different web address, which logs your click before redirecting to your expected destination.

The actions you take on our websites, such as the web pages viewed and the links clicked and time spent.

Referrer information

Event registrations

Personal Information

We may collect the following personal information when you use our website to request information about us or our Services, register for a Retainuser CRM cloud account, register to attend an event, register for our blogs, register for the marketplace. We may collect this information from third party sources as described in the section below “Information from Other Sources."

Full Name

Email Address

Phone number

Job Title

Team Size

Company Name

IP Address:When you use the Retainuser CRM Cloud application, we automatically collect Internet Protocol addresses, the date and time of your login and logout sessions. This data is saved in your CRM account under user Login History.

Region

Subscription Information

When you acquire our Services or add-ons published by third parties, Retainuser will require you to equip us with the following:

Business Name

Billing details

Mailing Address

Quantity of users

Support communication

If we communicate with you to offer support through any intermediate (Phone, Chat, Email, & Messaging apps such as Whatsapp) we will collect and store the following information.

Chat Transcripts

Emails

Phone Number

Integrated Services.

You may be given the option to access or register for the Service through your username and passwords through the use of certain services provided by third parties (each, an “Integrated Service”), such as your Google account, or otherwise we have the option to authorize a unified Service to provide Personal Data or other information. By authorizing us to connect with a unified Service, you authorize us to access and store your name, email address(es) and other information that the Integrated Service makes accessible to us, and to use and disclose it by this Policy. You should check your privacy settings on each Integrated Service to understand what information that Integrated Service makes accessible to us and make changes as appropriate. Carefully review the terms of use and privacy policies of each Integrated Services before using their services and joining our Service.

Single sign-on

You can log in to our Service using sign-in services like Google, Facebook Connect, LinkedIn, etc. These services will attest to your identity and provide you the option to share certain personal information with us, such as your name and email address.

Information from other sources

We may obtain information including Personal Data from third parties and sources other than the Service. These include publicly available sources of information such as LinkedIn, Facebook, and Twitter. They also include our partners, mutual connections, advertisers, credit rating agencies, and Integrated Services. This information may be gathered to facilitate our understanding of who you are and your needs, as well as to help us improve our products and services. If we associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as personal data by this Policy.

3. How we use the information that we collect

By law, we will never disclose, share or sell your data without your consent unless required to do so. We use your information for the following purposes:

To provide you with information about our products and services

We use the information other than customer data - to operate, maintain, enhance and provide all the features of the Service, to provide the services and information you request, to respond to comments and questions and to provide support to users of the Service. We follow the instructions given by the customer or user fully implementing the customer data.

To improve the usefulness of our messaging to you

We use your click-through tracking data for various purposes, including help to determine the interest in particular topics and measure the effectiveness of our customer communications. You may grant or decline consent for this tracking from your Preferences page, accessible from the “Unsubscribe” or “Manage Preferences” link in the footer of any newsletter that we send to you.

To plan our events

We use event registration information to plan and host corporate events, host online forums and social networks in which event attendees can participate, and populate online profiles for attendees on our website.

To respond to your requests

We use your contact information and other information shared with us via email and over other channels like chat and phone to respond to your requests.

To process your payments

We use razorpay payment gateways to process payment for the Services and events. We pass your billing information on to razorpay, our billing partners who store your information securely for future billing as authorized by you.

To improve our website

We use website navigation information, IP address, browser type, browser language, referenced URL, access to files, errors generated, time zone, operating system and other visitor details collected from trends in our log files analyze, manage our website, track visitors’ movements and to improve our websites. We link this automatically-collected data to other information collected by you.

To improve our products and services

Your usage details like time, frequency, duration, the pattern of use, features used and the amount of storage used might be recorded by us. It is used to improve the Retainuser CRM Cloud service.

We also use your information with your consent, including:

To administer promotions you have entered.

Fulfill any other purpose disclosed to you and with your consent.

We post user testimonials on our website. These testimonials may include names, and other Personal Information and we obtain permission from our users before posting them on our website. We obtain the consent of each Customer before posting any information on such a list or posting testimonials.

Collection and Use of Non-Personal Information. When you register for Retainuser CRM Cloud, or download and install our software, we may collect non-personal information data that does not accept direct association with any specific individual, such as your country and operating system. This information is used to help us to improve our products and services.

Communications

We may use a Visitor’s or User’s email address or other information – other than Customer Data – to contact that Visitor or User (i) for organizational purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to the Customer Data or Personal Data posted on the Service or (ii) with updates on promotions and events, compared to products and services offered by us and by third parties we work with. You may unsubscribe from email notifications by clicking on the unsubscribe link presented in all email notifications or by sending an email to info@retainuser.com. You cannot opt-out of receiving transactional emails related to your account or use of the Services.

You have the ability to opt-out to receive any promotional communications as described below under “Your Rights and Choices.”

4. How we share the information that we collect

As indicated in this Policy, we will not intentionally disclose the Personal Data or Client Data to the outsider that we collect or store on the Service without the consent of the content Visitor, User or Client. We may disclose information to third parties if you consent us to let us do so, as well as in the following circumstances:

Unrestricted Information

Any data that you just voluntarily favor to embody during a Public space of the Service, like a public profile page, will be available to any Visitor or User who has access to that content.

Service Providers

We work with third-party service suppliers who provide a website, application development, hosting, maintenance, and alternative services for us. These third parties could have access to, or method Personal Data or Client Data as a part of providing those services for us. We tend to limit the information provided to those service suppliers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

Non-Personally Identifiable Information

We could check that automatically-collected, aggregated, or otherwise non-personally-identifiable data out there to third parties for various purposes, together with (i) compliance with numerous coverage obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or practicality out there through the Service.

Reselling Partners

When you sign-up for a free trial through Retainuser licensed partners or referral links, your details are shared between Retainuser and therefore the licensed partner that you just have signed-up through. We encourage you to examine the privacy policy of our licensed partner before you sign-up for a free trial or any services.

We could share your personal information with our authorized reseller partners in your region, exclusive to contact you about the products that you have downloaded or services that you have signed up for. We are going to provide you with the option to opt-out of continuing to work with that partner.

Marketplace application developers

When you install or purchase, any application developed victimization Retainuser's APIs that are posted on Retainuser’s online marketplace, your name, and email address are shared with the developer of the appliances, so they may engage with you directly as the suppliers of that application or service. Retainuser does not control the use of your personal information by the developers, which can be supported their privacy policies.

Law Enforcement, Legal Process, and Compliance

Please remember that laws in numerous jurisdictions in which we operate may obligate us to disclose user information and the contents of your user account to the local law enforcement authorities under a legal process or an enforceable government request. Also, we may disclose Personal Information and contents of your user account to law enforcement authorities if such disclosure is determined to be necessary to guard Retainuser’s rights, or for protecting the safety of our users, employees, or the final public.

Change of Ownership

If Retainuser is concerned during a bankruptcy, merger, acquisition, reorganization or sale of assets, your data will be transferred as part of that transaction. This Privacy Statement can continue to apply to your data when transferring to the new entity.

Client information could also be physically or electronically transferred to an acquirer, or successor or assignee as a part of any merger, acquisition, debt funding, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the only real purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Legal bases for processing

We need it to give you the Services, operating the Services, provide customer support and personalized features and protect the safety and security of the Services.

It satisfies a legitimate interest, such as for research and development, to market and promote the Services and to protect our legal rights and interests.

You provide us consent to try therefore for a selected purpose. Or

We need to method your information to fit a legal obligation.

If you have consented to our use of knowledge concerning you for a selected purpose, you've got the peculiar to vary your mind at any time, however, this may not affect any process that has already taken place. wherever we tend your info as a result of a 3rd party (e.g. your employer) or we've got a legitimate interest to try to, therefore in some cases, this might mean not mistreatment the Services.

However, we tend to handle Your client information

You may electronically submit information or info to the Services for hosting and process functions (“Customer Data”). Retainuser won't review, share, distribute, or reference any such client information except as provided in Retainuser's Terms of Service, or as is also needed by law. By Retainuser’s Terms of Service, Retainuser might access client information solely to produce Services or stop or addressing service or technical issues or as is also needed by law. the utilization and protection of client information are ruled by the information process supplement.

However, we tend to store and secure the data we tend to collect

Data Security

Retainuser maintains the strict body, technical, and physical procedures to shield info hold on our servers. Different security safeguards embrace however aren't restricted to encryption, firewalls, and physical access controls to putting together and files.

We implement a range of security measures to take care of the protection of your info and information you store in your account. Access to your name and email address is restricted to the staff of Retainuser. information held in your account is accessed by the Retainuser team once performing arts the migration, or support services.

While we have a tendency to implement safeguards designed to shield your info, no security system is impenetrable and thanks to the inherent nature of the net, we have a tendency to cannot guarantee that information, during transmission through the net or whereas hold on our systems or otherwise in our care, is safe from intrusion by others.

At Retainuser, your information privacy and security are of prime importance to us there to finish, If you've got any issues concerning the safety of your information, please write to us at info@retainuser.com with any queries.

Data Retention

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

The contents of closed accounts are deleted within 2 months of the date of closure

backups are kept for 2 months

billing information is retained for a period of 2 years

information on legal transactions between Client and Retainuser is retained for a period of 2 years

7. How we transfer your personal information internationally

Data that we collect about you during your sign-up, and during your use of Retainuser, are stored on servers under our control in multiple regions around the world. To facilitate our operations, we may transfer and access such information from around the world, including from other countries in which we have operations. Irrespective of which country you reside in or supply information from, by using our services you authorize us to use your information in any country where we operate.

8. Your Rights and Choices

Retainuser acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a Retainuser customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because Retainuser personnel have limited ability to access data our Customers submit to our Services, if you wish to make your request directly to Retainuser, please provide the name of the RetainUser customer who submitted your data to our Services. We will refer your request to that customer and will support them as needed in responding to your request within a reasonable timeframe.

Review, Update, and Erasure of your Information

You may access information that you have voluntarily provided to Retainuser through your account on the Service, and to review, correct, or delete it by following the instructions on the Service, or contacting Retainuser in writing as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note we will retain and use your data, including server/backup copies, to comply with our legal obligations, resolve disputes, and enforce our agreements, and we may decline to process change or deletion requests that require disproportionate technical effort or jeopardize the privacy of others.

9. Other Important Privacy Information

Blogs, Social Media, and Public Forums

We may offer blogs, social media profiles, message boards, bulletin boards or similar public forums where you and other users of our Service can post content or otherwise communicate. If you post information on a public forum, we will assume you intend to make that information public. We may use your name to identify you with a posting in a public forum and may use your post on or in connection with our Service (e.g., when using a hashtag associated with Retainuser in a tweet or status update). Any information you share in a public forum is public information and may be seen or collected by other persons, including third parties that do not adhere to the standards set forth in this Privacy Policy. We are not responsible for events arising from the distribution of any information you choose to publicly post or share through our online services.

RetainUser also supports third-party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information

Third Party Analytics

We employ the services of third-party software to collect, aggregate, and analyze data about our website content, users, and their use of it. The software we use includes Google Analytics, Google Ads, Bing Ads, and FullStory. The information these applications collect is not personally identifiable and is used to improve website functionality and content. To this end, these third parties may employ the use of cookies and/or pixel tags to facilitate tracking website users. These third party cookies are not tied to your Personal Information. Retainuser does not have access to these cookies nor are we responsible for them.

Third Party Products and Services Links from our website

Our Service contains links to, or content from, third-party websites and other products and services. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Clear Gifs and Log Files

We and our third party partners use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically-collected data to other information we collect about you.

Do Not Track

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.

10. Mobile application

When you use our mobile apps, we may collect certain information in addition to the information described elsewhere in this Policy. Our mobile applications may access the geographic location of a User’s Device and OS identification, login credentials, language and time zone. Mobile Applications may also collect information regarding Users’ interaction with Mobile Applications, which Retainuser may use to provide and improve the Mobile Application services. Additionally, the application may contact the device storage location for storing attachments or access camera and photos to capture additional information for better service management for the Customer.

We may ask you if you want to receive push notifications about activity in your account. If you have opted into these notifications and no longer want to receive them, you may turn them off under the settings of RetainUser applications for mobiles.

11. Our Policy Toward Children

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If you become aware that your child has provided Retainuser with personal information without your consent, please contact us at info@Retainuser.com.

12. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. If we make changes, we will revise this Privacy Policy to reflect such changes and revise the effective date included at the beginning of this policy. We may provide you additional notice (such as to your e-mail address) if the changes are material. Your use of the Service following any such notice will signify and constitute your assent to and acceptance of such revised Privacy Policy.

13. Terms and Conditions

Please refer to our latest terms of service to learn about the disclaimers and limitations of liability governing the use of Retainuser.

14. Contact Us

If you have questions regarding this Privacy Statement or Retainuser's data handling practices, please feel free to contact us directly:

By email at info@retainuser.com.

By mail at: Retainuser Noida – 201301, UP

If you have any questions about this agreement or your information stored with us, please contact us at info@retainuser.com.

Last Updated on: Jan 28, 2022.

15. Definitions

“Client” means a customer of Retainuser

“Client Data“ means personal data, reports, addresses, and other files, folders or documents in electronic form that a User of the Service stores within the Service.

“Personal Data” means any information relating to an identified or identifiable natural person.

“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.

“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.

“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area but has no access to the restricted areas of the Site or Service.